PRIVACY POLICY

This Privacy Policy governs the manner in which The Ideas Distillery collects, uses, maintains and discloses information collected from users (each, a “User”) of the  website (“Site”). This privacy policy applies to the Site and all products and services offered by The Ideas Distillery.


Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, payment information, or other information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Our Interaction with you via the internet and social media 

To improve your experience on The Ideas Distillery we may use ‘cookies’. Cookies are small text files that may transfer to your computer when you visit one of our digital platforms. The use of cookies is a standard practice for most businesses and organisations as it allows your computer or device to remember your preferences. You can turn off cookies in your browser settings if you do not want them to be active across any digital platform.


Our digital platforms also use Google Analytics. This service collects unidentifiable data from users of digital products. This allows us to generate reports to help us understand website traffic and behaviour.


We use Facebook Custom Audiences to deliver advertising to Website Visitors on Facebook through the use of pixels. You can find out more about Facebook pixels here. These pixels are used to deliver content of similar interest to website visitors via the Facebook platform.


When you look at our website, our Internet Service Provider may make a record of your visit and logs the following information for statistical purposes only – the user’s server address, the user’s top level domain name (for example .com, .gov, .au, etc), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser used.


When using any online platform associated with The Ideas Distillery, you consent to Google processing your data as set out in their Privacy Policy, and for the purposes described above. You can opt out of your unidentified data being processed by Google by disabling your cookies, disabling JavaScript, or using Google’s opt-out service.


How we use collected information

The Ideas Distillery collects and uses Users personal information for the following purposes:


To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.


To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.


To improve our site
We continually strive to improve our website offerings based on the information and feedback we receive from you.


To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.


To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.


To send periodic emails
If User decides to opt-in to our mailing list, they will receive emails that may include organisation news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.


How long we retain your data

Transaction details are retained indefinitely, for customer service purposes. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


What rights you have over your data

If you have an account on this site, left comments, or conducted transactions, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Third party websites

Users may find advertising or other embedded content on our Site that link to the sites and services of third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website/’s own terms and policies.


Changes to this privacy policy

The Ideas Distillery has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by email at shelley@theideasdistillery.net.

 

0438 515 844

Bundaberg QLD 4670, Australia

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